Returns Policy for TORVALENXIS

At TORVALENXIS, we strive to ensure that our customers are fully satisfied with their purchases. However, if for any reason you are not satisfied with your order, we offer a straightforward returns policy to make your return process easy and hassle-free.

Eligibility for Returns

• All returns must be initiated within 30 days of the purchase date.
• Returned items must be unused, in their original packaging, and in the same condition as received.
• Certain sale items, gift cards, and personalized items are non-returnable.

Steps to Initiate a Return

1. Contact our customer service team via email at support@torvalenxis.com to obtain a return authorization.
2. Provide your order number and details of the item you wish to return.
3. Package your return securely and include the return authorization slip.
4. Ship your item back to us at the provided return address.

Refunds and Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

Exchanges

If you need to exchange an item, please contact us at support@torvalenxis.com. We will guide you through the process to ensure you receive the correct product.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Questions and Support

If you have any questions about our Returns Policy, please reach out to our customer care team at support@torvalenxis.com. We are here to assist you.